{"id":14576,"date":"2026-06-16T13:54:40","date_gmt":"2026-06-16T11:54:40","guid":{"rendered":"https:\/\/treasuretrade.nl\/?page_id=14576"},"modified":"2026-06-17T09:48:38","modified_gmt":"2026-06-17T07:48:38","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/treasuretrade.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"
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Home<\/a><\/span><\/span><\/div>

Frequently asked questions<\/h1>\n

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\n \n Everything\n <\/button>\n\n \n Orders <\/button>\n \n Return <\/button>\n \n Variety of products <\/button>\n \n Status discount <\/button>\n <\/div>\n\n\n\n <\/div>\n
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\n Orders <\/h2>\n <\/div>\n\n
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\n \n\n \n Can I visit the showroom before ordering? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Yes, the showroom of Treasure Trade in Haarlem is open by appointment. The showroom is located on the first floor and can only be accessed via stairs; there is no elevator available. Parking is free and there are plenty of parking spaces available.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Can I place a larger or special order? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Yes, for larger quantities or special orders, Treasure Trade can discuss a customized price or discount upon request. This is particularly interesting for customers who regularly purchase larger volumes or have specific requirements for their store or online shop.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n From what amount does my order get shipped free? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Treasure Trade counts \u20ac 6,95<\/strong> for the shipment. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n When will my order be shipped? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Orders are processed by Treasure Trade on Monday to Thursday between 15:00 and 17:00<\/strong> offered at PostNL<\/strong>. The packages are shipped insured. Since Treasure Trade delivers many items directly from stock, orders can be processed quickly.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Why do I only see prices after I have registered? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The prices on Treasure Trade are intended for business customers and resellers. Therefore, the prices are only visible after registration and approval as a B2B customer. After creating an account, you can view the range, view prices, and place orders.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n What is the minimum order amount for my first order? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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A minimum order amount applies for an order. \u20ac 250 excluding VAT<\/strong>. This minimum amount applies because Treasure Trade, as a wholesaler, only supplies B2B products to stores, online shops and other resellers.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n How can I place an order with Treasure Trade as a new B2B customer? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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To place an order with Treasure Trade, first register as a B2B customer. Treasure Trade only supplies to resellers and industry-related companies. After registration, you can log in, view the prices, and place orders through the webshop. For each customer, the order must be paid for via iDeal. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/section>\n\n \n \n

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\n Return <\/h2>\n <\/div>\n\n
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\n \n\n \n Binnen welke termijn moet ik een klacht melden? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Complaints about breakage, damage or other problems with the delivery must be made within 8 days after receipt<\/strong> It is advisable to include your order number, a description of the problem and clear photos immediately when reporting the issue.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Wat moet ik doen als een artikel beschadigd of gebroken is geleverd? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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If an item is damaged, broken or not delivered correctly, you must report this within 8 days<\/strong> Report it to Treasure Trade. This can be done by email or via WhatsApp. Treasure Trade will then discuss with you what a suitable solution is.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Wat gebeurt er nadat ik een beschadiging heb gemeld? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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After your report, Treasure Trade will review the situation. In consultation, we will discuss what a suitable solution is. This may depend on the type of item, the nature of the damage, the warranty period, and the original purchase information.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Kan ik artikelen retourneren als de kleur van een halfedelsteen afwijkt? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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In the case of semi-precious stones, the color and\/or design may differ from the product photo. This is because they are natural stones, such as amethyst, moonstone, and labradorite. Therefore, slight differences in color, texture, or design are part of the natural character of the product.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Geldt de garantie ook op plating? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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No, no warranty is given on plating. Plating can wear out faster due to use, skin type, moisture, perfume or other influences than solid silver.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Welke garantie geldt er op de artikelen? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The articles of Treasure Trade are subject to a 6-month factory warranty<\/strong>. For this, the original purchase receipt is required. The warranty does not automatically apply to any form of wear or damage; Treasure Trade assesses the situation and discusses a solution in consultation.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Hoe kan ik een klacht of retourvraag doorgeven? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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You can submit a complaint or return request via email, WhatsApp or the contact form on the website. Please include your name, company name, email address, phone number and order number. This will allow Treasure Trade to review your complaint more quickly.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/section>\n\n

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\n Variety of products <\/h2>\n <\/div>\n\n
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\n \n\n \n Zijn de artikelen direct uit voorraad leverbaar? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Treasure Trade delivers many items directly from stock. The range consists of more than 2,000 items and is designed for quick delivery to retailers and e-commerce customers. This allows Treasure Trade to respond flexibly to market demand.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Kan ik beeldmateriaal van Treasure Trade gebruiken? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Images of non-purchased items may not be used by third parties. For larger quantities, images can be supplied upon request in JPG format of 600 x 600 pixels. For some images, you can copy them from the webshop, provided that they are purchased items.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Welke halfedelstenen komen voor in het assortiment? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Treasure Trade offers jewelry with various semi-precious stones, including amethyst, moonstone, labradorite, rose quartz, tiger's eye, larimar, citrine, aventurine, amazonite, and garnet. Because these are natural stones, each piece of jewelry may have slight differences in color and pattern.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Wat is de Sagera Jewels collectie? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The Sagera Jewels collection consists of jewelry that meets different customer needs, such as timeless basic jewelry, earrings, necklaces, and jewelry with semi-precious stones. The collection includes jewelry with amethyst, moonstone, and other natural stones, among others.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Wat is de Power of Symbols collectie? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The Power of Symbols collection consists of symbolic jewelry with meanings from religions, ancient civilizations, cultures, astrology, spirituality, and mythology. All the pendants in this category come with a description, so you as a retailer or online store can explain the meaning of the jewelry to your customers.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Zijn alle sieraden gemaakt van 925 sterling zilver? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Treasure Trade specializes in silver jewelry from 925\/000<\/strong> Sterling silver. This means that the silver has a high silver content and is suitable for high-quality jewelry collections. Treasure Trade carefully selects the jewelry and works with smaller manufacturers in India and Thailand.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Uit welke soorten sieraden bestaat het assortiment van Treasure Trade? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The range of products at Treasure Trade includes ear rings, necklaces, pendants, rings, bracelets, nose jewelry, ear clamps, ear studs and earrings. The online store showcases more than 2,000 items within its online assortment. So there\u2019s plenty to choose from!<\/p>\n\n\n\n

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\n Status discount <\/h2>\n <\/div>\n\n
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\n \n\n \n Kan ik een aangepaste korting aanvragen bij grote afnames? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Yes, for larger quantities or special orders, a customized price or discount is available upon request. This can be interesting when you want to purchase large quantities or when you have a specific request outside the standard statuses.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Welke korting krijg ik als ik minder dan \u20ac 1.250 per jaar bestel? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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In the case of an annual decrease of less than \u20ac 1.250<\/strong> No status discount applies. You will then receive 0% discount<\/strong>. As your annual savings grow, you can qualify for a higher status discount.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Wordt de korting berekend per bestelling of per jaar? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The status discount is based on the annual purchase volume. That means that Treasure Trade looks at your total purchase value per year, not just a single order. This makes the discount especially attractive for customers who make regular purchases.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Vanaf welk bedrag krijg ik korting? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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With an annual decrease under \u20ac 2.500<\/strong> is valid 0% discount<\/strong>. From Receive \u20ac 2,500 per year<\/strong> you 3% discount<\/strong>. From \u20ac 7,500 per year<\/strong> You will receive 5% discount<\/strong>. From \u20ac 15,000 per year<\/strong> You will receive 7% discount<\/strong>. From \u20ac 25,000 per year<\/strong> You will receive 9% discount<\/strong>.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Hoe werkt de statuskorting bij Treasure Trade? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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The status discount from Treasure Trade works based on your annual purchase value. The higher your total purchase value per year, the higher the discount you can receive. The discount ranges from 3% to 9%, depending on the annual order value.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Kan de statuskorting gecombineerd worden met andere prijsafspraken? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Whether the status discount can be combined with other pricing arrangements is reviewed on a case-by-case basis. To do this, please contact Treasure Trade so that they can assess which discount or pricing arrangement best suits your request.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Hoe weet ik in welke statuskorting mijn bedrijf valt? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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You can find your discount percentage in your account. The status discount is based on your annual purchase at Treasure Trade. As soon as you reach the required purchase amount within a 365-day period, the corresponding discount will be visible in your account. There you will see which discount percentage applies to your company.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n\n \n Welke kortingsgroepen zijn er? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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Treasure Trade works with different discount groups: Sapphire, Emerald, Ruby and Diamond. These groups entitle you to accumulating discounts:<\/p>\n\n\n\n

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  • Sapphire: 3% discount<\/li>\n\n\n\n
  • Emerald: 5% discount<\/li>\n\n\n\n
  • Ruby: 7% discount<\/li>\n\n\n\n
  • Diamond: 9% discount<\/li>\n<\/ul>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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    \n \n\n \n Wordt de korting berekend per product of per totale afname? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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    The discount is not calculated on a product level or based on quantities per product. Treasure Trade looks at your total purchase. This makes the status discount especially interesting for customers who make regular purchases.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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    \n \n\n \n Hoe weet ik wanneer ik naar de volgende kortingsgroep ga? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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    In your account you can see how many euros you still need to spend to reach the next discount group. A progress date is also shown, so you know how long your current progress will last.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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    \n \n\n \n Welke korting krijg ik als ik nog niet in een kortingsgroep val? <\/span>\n\n <\/span>\n <\/button>\n <\/h3>\n\n \n\n
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    If you do not meet the conditions for a discount group yet, you will not receive any status discounts. As soon as you have purchased enough, you can upgrade to a higher group such as Sapphire, Emerald, Ruby or Diamond.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/section>\n\n \n <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":14581,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-blank-container.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14576","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nVeelgestelde vragen | Treasure Trade<\/title>\n<meta name=\"description\" content=\"Bekijk de veelgestelde vragen van Treasure Trade over klant worden, bestellen, levering en onze zilveren sieraden groothandel met 2.000+ artikelen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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